I'm sorry, but my schedule doesn't allow time for me to take commissions or custom projects. I am happy to take suggestions, but I cannot guarantee what you're looking for is something I will end up making.

Each listing displays the date range when I expect to ship your item: ready-to-ship or made-to-order. All shipments include a tracking number.

Ready-to-ship items (decals, mesh fabric, prints, etc.) ship within 3 business days*. In most cases, I ship them the next business day*.

Made-to-order items include all unpainted blank resin pieces, such as masks, claws, etc. When you place an order, they are added to my production queue in the order they're received. The turnaround time is 1-2 weeks. I will also send you a message via Etsy within 1 business day* to let you know the exact date I intend to ship your order. Please double-check your messages if you're checking on the status of an order!

*Mon-Sat, not including USPS postal holidays.

When a package doesn't arrive, the first thing you should do is verify that the shipping address on your order was correct and that USPS can deliver to that address. Please note that I cannot be responsible for replacements if the shipping information I was given was incorrect.

You might also want to check with neighbors, if possible, to see if it was mis-delivered. I typically like to give packages a couple days to see if they arrive, either by a neighbor delivering them or the postal worker may have marked them 'delivered' but wasn't actually able to complete the delivery that day. (That does happen sometimes!)

If your address was correct and you cannot find the package, please contact me for further assistance!

I send a guide along with each purchase with tips on how to paint your mask, what kinds of glues to use, and more. You can view this online here:

https://www.rednebulastudios.com/media/2020/09/Blank-Face-Mask-Guide_819_MAIN.pdf

I also send a similar guide for non-mask props, but the information is largely the same. You can view the prop guide here:

https://www.rednebulastudios.com/media/2020/09/Blank-Resin-Prop-Guide_820_MAIN.pdf

To be able to cast in black, I need to make a special kind of mold that allows me to cast it in a pressure pot. Unfortunately, not every piece is able to be turned into this kind of mold.

Certain pieces that I cast using a rotocasting technique (some horns, the dragon wall mount, seashells, and original-style masks) cannot be cast in black at this time.

All of our cast resin pieces are available in white, and certain pieces are now available in black. I don't have the setup to do other colors at this time.

A raw cast is straight out of the mold with minimal cleanup. There will be some flashing and the edges may be sharp. A raw cast will require you to do some sanding and cleanup before use. You can also choose the cleaned-up option, where we take care of removing all of the flashing and sanding the edges clean and smooth.

It's best to paint your mask prior to attaching the strap, so I don't offer them with the straps already installed. The strap just gets in the way during the painting process, especially priming.

I do also have a simple strap kit available that comes with instructions: http://www.etsy.com/listing/236565095

My cast resin horns, fangs, and other such items are meant as embellishments for props or masks, and weren't made with the intention to be attached directly to skin as a prosthetic. It may be possible to apply some of the lighter pieces to the skin with spirit gum, but I have not tried this and can't guarantee the results.